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Thread: Problem following emissions fix

  1. #121
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    Yes.
    1.6TDI

  2. #122
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    I am literally trying to get rid of it now as I cannot afford to be losing so much money.
    2015 Passat 2.0 TDI-CR

  3. #123
    Senior Member Gazwould's Avatar
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    Are the issues logged with VW customer service UK ?

    You need to up the ante by going to Watchdog , social media etc .

    Why should you lose out ! Can pre-sense be adjusted / mapped out ?

    Also the original software or Stage 1 could be put back on by a 3rd party for less than you think .

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  5. #124
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    Quote Originally Posted by Gazwould View Post
    Are the issues logged with VW customer service UK ?

    You need to up the ante by going to Watchdog , social media etc .

    Why should you lose out ! Can pre-sense be adjusted / mapped out ?

    Also the original software or Stage 1 could be put back on by a 3rd party for less than you think .
    I am if they don't sort this. This whole situation as really annoyed me honestly. I am totally not impressed with the service I am getting from VW and I have launched a formal complaint via VW finance and so far they seem just as useless honestly. Never had these issues with Vauxhall, Ford or KIA before hand.
    2015 Passat 2.0 TDI-CR

  6. #125
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    Apologies for coming rather late to this party! We had the fix done back in July on our Polo 1.6 TDi, which is driven exclusively by my daughter, she says it was OK for about a week but since than has occasionally "juddered", over-revved at idle, once gone into limp mode, and shown, at times, the DPF warning light and the curly-wire light which also covers DPF issues. We had it serviced recently at our Independent VW specialist (they have been doing VW since the 1960s); they drained 7.5 litres of diluted engine oil/diesel oil from the sump (I have not put any oil in since the previous service and the only garage it has been to was VW for the fix!). Our man has written on the report that he believes that the excess oil was caused by the Nox software doing repeated DPF regens- he says that he has had "loads" of customers with this, and other faults since the fix. Today the DPF warning light has come on, so I'm told; I will check the oil level later today.

    Any advice on the best way to take this forward, from someone who has been up this road? Should I contact VW HQ first, the Dealer first or both at the same time? What I don't want to do is be kicked from pillar to post within the VW organisation, if possible.

    Incidentally, I also had the fix done on my AUDI Q3 2.0 TDi about the same time; it appears to be fine; from what I've read it is the 1.6 TDi which is the real problem motor.

  7. #126
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    Quote Originally Posted by taylorpjuk View Post
    Apologies for coming rather late to this party! We had the fix done back in July on our Polo 1.6 TDi, which is driven exclusively by my daughter, she says it was OK for about a week but since than has occasionally "juddered", over-revved at idle, once gone into limp mode, and shown, at times, the DPF warning light and the curly-wire light which also covers DPF issues. We had it serviced recently at our Independent VW specialist (they have been doing VW since the 1960s); they drained 7.5 litres of diluted engine oil/diesel oil from the sump (I have not put any oil in since the previous service and the only garage it has been to was VW for the fix!). Our man has written on the report that he believes that the excess oil was caused by the Nox software doing repeated DPF regens- he says that he has had "loads" of customers with this, and other faults since the fix. Today the DPF warning light has come on, so I'm told; I will check the oil level later today.

    Any advice on the best way to take this forward, from someone who has been up this road? Should I contact VW HQ first, the Dealer first or both at the same time? What I don't want to do is be kicked from pillar to post within the VW organisation, if possible.

    Incidentally, I also had the fix done on my AUDI Q3 2.0 TDi about the same time; it appears to be fine; from what I've read it is the 1.6 TDi which is the real problem motor.
    I just got sick and tired of VW they were useless I even contacted VW HQ and still nothing was resolved they wanted me to wait months and all the while the car was losing value aswell. I just sold it and as much as I do like VW cars I will never buy another one due to the lack customer service I got from 3 dealers and VW UK.
    2015 Passat 2.0 TDI-CR

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