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Thread: Busted Tensioner - Evidence Required - Please Help!

  1. #1
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    Busted Tensioner - Evidence Required - Please Help!

    They say ignorance is bliss but not in my case. Unfortunately I came to the party too late to know there is a problem with VW timing chain tensioners....

    Mine failed on my 2010 Scirocco 2.0 TSi back in November and I've been at loggerheads with VW ever since.

    The car has been maintained at the dealership in Guildford since I bought it (in Southampton) in 2013 but at no time did they mention it could be an issue or I'd have had it replaced. The timing mechanism has a service interval of 120,000 yet mine has gone at 45,000 - absolutely shocking.

    Now I'm looking at a 7K bill for a new engine and I'm not sure it's even worth it :grumpy:

    I've approached citizens advice and the motor ombudsman and I may have a case under the sale of goods act but only if I can show that the dealership I bought it from were aware of the problem before January 2013.

    I've seen evidence of other makes and models across the VAG group and I even have a copy of the TSB that was issued in the US (I believe) in 2012. It even looks like there's an admission of guilt in this German article (use google translate):
    http://www.autobild.de/artikel/vw-ts...n-3393757.html

    I'm hoping to round up some evidence of other similar failures in the UK at least - same spec engine would be ideal - so would appreciate any info anyone has, particularly if they know of it happening out of Peter Cooper VW in Southampton.

    Your help would be very much appreciated.

  2. #2
    Administrator Keithuk's Avatar
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    First posts normally go in introductions else you could get a free fix and we never see you again!!!

    I'm not sure on that engine but I would guess its the timing chain tensioner your talking about. The mileage is low, I would contact VW customer services you could get a reduction.
    2010 Golf GTD (170) CBBB, 5 Door, Shadow Blue (P6/D5Q), Transmission Code: KXZ, Flat Tyre Indicator, Basic Protection Pack + VCDS.


  3. #3
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    Thanks & apologies for the breach of etiquette - just starting to feel a little desperate.
    VW customer services were very polite and appeared to show genuine concern, but in the end totally useless in providing any real help.
    I contacted the Motor Ombudsman but I'm sensing that they're not up for the fight either
    I'm aware of several class actions against VW ongoing in the US so it'll be interesting to see the outcome although it'll probably be too late to help in my case...
    https://www.businesswire.com/news/ho...tion-Involving
    2010 Scirocco 2.0 TSI

  4. #4
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    You can research any relevant TSBs for your specific vehicle/engine if you register with erWin and spend a few Euros for an hour's access. Did you get my PM?
    My car: 2003 Polo 1.4 BBY, Petrol
    Good Lady's: 2005 Mk1 Skoda Fabia 1.2, AZQ

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